A group of Chinese consumers filed a complaint to China's product-quality agency claiming that Hewlett-Packard Co. discriminated against them in its handling of a problem with faulty graphics components in some of its personal computers.
多多名中国消费者集体向中国产品质量监管机构 投诉称，惠普公司(Hewlett-Packard Co.)在处理该公司笔记本电脑显卡缺陷问题上歧视中国消费者。
The complaint, dated last week, was sent on behalf of more than 170 consumers to China's General Administration of Quality Supervision, Inspection and Quarantine. The consumers claim that H-P failed to offer them the same extended warranty that it gave to U.S. customers in response to a problem that emerged more than two years ago involving graphics chips in laptop PCs.The Chinese consumers request compensation, a public apology and a recall of the affected computers.
中国国家质量监督检 验检疫总局(General Administration for Quality Supervision, Inspection and Quarantine，简称：AQSIQ)上周接到了170名消费者针对惠普公司的集体投诉。这些消费者称，面对两年多前笔记本电脑开始出现的显卡问题， 惠普公司没有像对待美国消费者那样提供延长保修期的服务。因此消费者们要求惠普公司予以赔偿、公开道歉，同时召回相关电脑。
An H-P spokeswoman said the company didn't discriminate against Chinese customers, and that the complaints may have arisen because of confusion over the terms of an enhanced service program launched in response to the graphics-chip problem. She said H-P doesn't plan any recall of the affected PCs in China.
惠普公司一发言人称，该公司并未歧视中国消费者，之所以出现这种 投诉主要是因为人们对针对上述显卡问题的增强服务计划的条款理解有误。她说，惠普不打算在中国召回这些电脑。
The complaints have prompted anger from some Chinese consumers and Internet commentators in markets where many consumers are sensitive to perceived poor treatment by foreign companies. Still, the number of people involved in the complaint represent a small fraction of H-P's total sales in China, the world's second-largest PC market by unit sales, where H-P has been expanding its market share. H-P sold 1.9 million PCs in China in the fourth quarter of 2009, 14.3% of the total, up from 10.9% a year earlier. That made it second in the market after Lenovo Group Ltd.
投诉激起了一些中国消费者和网民的怒火，许多消费者对于他们所认为的受到外国公司不公正对待的情况十分敏 感。不过此次参与投诉惠普的用户数量只占惠普在华总销量的很小一部分。以销量计，中国是全球第二大个人电脑市场，而惠普在中国的市场份额一直在不断扩展。 2009年第四季度，惠普在中国的个人电脑销量为190万台，占据14.3%的市场份额，较上年同期的10.9%有所增长。这也令惠普在华市场份额位居第 二，仅次于联想集团(Lenovo Group Ltd.)。
The customer complaints are centered on a defect in graphics chips supplied by Nvidia Corp. that can cause the chips to overheat, which, in turn, can cause malfunctions like failure to start up or displays that go dark. Nvidia has said the defect-which affected laptop PCs from H-P, Dell Inc., Apple Inc., and other vendors-was caused by materials used to package the chips. Nvidia has spent more than $300 million to address the problem.
消费者的投诉主要针对英伟达(Nvidia Corp.)供应的显卡的缺陷，其缺陷可能导致显卡过热，继而出现无法开机或黑屏等问题。英伟达声称，故障是由于显卡包装材料导致的。受此故障影响的笔记 本电脑涉及惠普、戴尔(Dell Inc.)、苹果(Apple Inc.)等多家厂商。英伟达已耗资逾三亿美元解决这个问题。
The H-P spokeswoman said the company responded to the Nvidia chip problems after they surfaced with a global program called the Limited Warranty Service Enhancement Program, which extended one-year warranties for users of its H-P Pavilion and Compaq Presario notebook PCs to two years. The Chinese consumers say they were never offered the extended warranty. But the H-P spokeswoman said that H-P computers sold in China already come with two-year warranties, so the move didn't apply to most customers in the country.
惠普发言人说，英伟达的显卡问题出现以后，惠普在全球范围内推出了一个“有限保修增强计 划”，将惠普Pavilion和Compaq Presario两款笔记本电脑的保修期从一年延长至两年。中国消费者称，他们没有享受到延长保修期的服务。但惠普发言人说，在中国销售的惠普电脑保修期 本来就是两年，因此增强计划不适用于大多数中国消费者。
Luo Qian, one of the H-P users who submitted the complaint, said she and other customers have started a Web site for people to discuss the issue and to gather H-P announcements and media reports related to the faulty products. 'We don't trust the H-P brand anymore. The only thing I want is to return the laptop and get back my 5,800 yuan,' or about $850, Ms. Luo said.
参与投诉的惠普用户之一罗倩（音）说，她和其他一些用户创建了一个网站，供人们讨论这个 问题，并搜集惠普与问题产品相关的声明和媒体报道。她说，我们再也不信任惠普这个品牌了。我只想把笔记本退回去，拿回我买电脑的5,800块钱。
The General Administration of Quality Supervision, Inspection and Quarantine didn't respond to a request for comment.
中国国家质检总局没有回应记者的 置评要求。